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All FAQs

FAQs
General FAQ Mother's Rings
Knowledge Base

General FAQ

  • The earrings are far too big. How do I get a new pair?
  • The earrings were damaged and unwearable. How do I exchange?
  • Where is my item?
  • My package was empty. Can you send me a new pair?
  • I received Yellow but ordered White. How do I receive the correct color?

Mother's Rings

  • I ordered only five stones and received nine stones. How will you fix this?
  • The ring is too small. Can I exchange it for the correct size?
  • My stones have fallen out of my ring. Can you fix this?
  • I bought this gold item; how do I return this item?
  • My package says delivered, but I did not receive it. How do I return or get a replacement?
  • My package says delivered, but I did not receive it. How do I return or get a replacement?
  • The stones are not correct. Can you fix this?
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